GENERAL TERMS AND CONDITIONS

These terms and conditions apply when you reserve a room at The Green House Hotel, Bournemouth, using a digital channel (such as our website or mobile site).

You must accept these terms and conditions when you make a reservation.

All rates quoted are subject to availability and alteration regardless of the rate or product booked. All promotional rates are subject to promotional room and rate availability and may be subject to other restrictions, for example a minimum or maximum length of length of stay. The number of rooms made available on any promotional rate are limited and may be withdrawn at any time without prior written notice. You must be at least 18 years old to book a room at The Green House Hotel.

While every effort has been made to ensure the accuracy of all information, City Eco Hotel Limited does not accept liability for any errors or omissions and reserve the right to change information and descriptions products offered for sale.

We reserve the right to amend these terms and conditions at any time and you should therefore check them every time you make a reservation. The terms and conditions applying to your reservation will be those in place on the date that you make your reservation and will depend on the type of rate booked, room type and product purchased.

Should you wish to maintain the right to cancel your room free of charge (up to 48 hours before arrival) we recommend booking one of our “Flexible” rates.  Booking via our website, “Flexible” reservations for any future arrival date can be changed or cancelled free of charge
up to 48 hours before your scheduled arrival by 3pm.

In case of late cancellation (within 48 hours of the arrival date or the defined cancellation policy of the rate booked) or a no-show (reserving a room and subsequently failing to show up on the scheduled arrival date) will be treated as a late cancellation, and you will be charged one night’s accommodation rate, equivalent to the first night rate of the applicable booking. The charge will be levied against the credit or debit card you provided during booking.

If you decide to shorten your stay you must inform reception at the Green House Hotel that you are not staying, by 11:00 UK time on the day you wish to check out. Otherwise you will be charged a cancellation charge equivalent to one night’s total accommodation per room booked and for any meals and other extras booked for the following day. Such cancellation charge is to compensate the hotel for the late cancellation and is not for any service.

We recommend that you take out your own travel insurance cover to ensure you are adequately covered for unforeseen circumstances affecting your overnight night stay and or trip.

ROOM PRICES

The Green House Hotel adopts dynamic pricing and the price of our rooms fluctuates based on demand. When you make a reservation request, we’ll give you a total price for the rooms and number of nights you’ve requested. The price you pay is the price quoted to you at the time you make your reservation.

Room prices are quoted based on the number of occupants per room and are based on a per night rate and are inclusive of VAT and City Taxes at the applicable rate at the time of your reservation. If the rate of VAT or City Tax changes between the date of your reservation and
the date of your stay, we reserve the right to adjust the rate of VAT and City Tax to the price you pay.

FLEXIBLE RATE (FLEX) TERMS AND CONDITIONS
When booked via a third-party: For bookings made through an online booking platform (e.g. Booking.com, Expedia) or third-party travel professionals, please contact them directly for their terms and conditions. We have advised these agents and companies of our cancellation
policies.

When booked via our website, New “Flexible Rate / FLEX” reservations for any future arrival date can be changed or cancelled at no charge before 3pm up to 48 hours before your scheduled arrival.

Booking a “flexible / FLEX” rate directly with The Green House Hotel will require a valid credit card or debit card to guarantee & hold the room for your scheduled arrival date.

Should you need to cancel your reservation, you must let us know by 3pm or the defined cancellation policy for the rate booked, in most cases, 48 hours prior to the date of arrival, or the full cost of your booking will be charged in the form of a cancellation fee to the credit or
debit card you provided during booking.

In case of late cancellation (within 48 hours of the arrival date or the defined cancellation policy of the rate booked) or a no-show (reserving a room and subsequently failing to show up on the scheduled arrival date) will be treated as a late cancellation, and you will be charged one night’s accommodation rate, equivalent to the first night rate of the applicable booking. The charge will be levied against the credit or debit card you provided during booking.

If you have questions regarding an upcoming reservation, please contact our team for assistance by calling us directly at the Hotel (01202 498900, contact us via the email address reception@thegreenhousehotel.com

ADVANCE PURCHASE, SAVER AND PRE-PAID RATE TERMS AND CONDITIONS

Booking via a third-party: For bookings made through an online booking platform (e.g. Booking.com, Expedia) or third-party travel professionals, please contact them directly for their terms and conditions. We have advised these companies of our cancellation policies. Prepaid rates must be booked online via our website, or at the hotel. These rates require full prepayment at the point of reservation, and are non-cancellable, non-transferrable, non-changeable and non-refundable*.

*We may be able to amend your booking to a new arrival date 48hours prior to your arrival date subject to the administration fee of £25 per change transaction being paid. Any changes are at the discretion of The Green House Hotel and may not be allowed during key events or busy period. Any booking changes and or amendments are subject to availability and the prevailing rate will apply.  No refunds will be offered where differences occur in rates on dates chosen.

If you have questions regarding an upcoming reservation, please contact our support team for assistance by calling directly at the Hotel (01202 498900, contact us via the email address reception@thegreenhousehotel.com

GROUP BOOKING TERMS AND CONDITIONS

Bookings of 6 rooms or more will be defined as a “Group Booking”. Any booking of 6 rooms or more is defined as a group booking. If 6 or more rooms are booked across one or more nights, then the booking will be subject to our “Group booking terms and conditions” which supersede our general terms and condition above. A member of our Events team must provide you with a price, accompanying terms and conditions and contract to secure your booking Please contact our Events desk on 01202 498901 for details or email the Events team at events@thegreenhousehotel.co.uk. When booking 6 or more rooms, different policies and additional supplements will apply. Any such booking will be held provisionally until the group terms are agreed and our group booking contract is signed. We reserve the right to cancel group bookings of 6 rooms or more made on the transient rates available through our website.

Failure to sign our group booking contract and agree to our group booking terms and conditions may result in your booking being cancelled without prior written